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Customer Service - Advanced Apprenticeship at Damar Training

Course description

Apprenticeships in customer service are perfect for people who work in roles that involve direct interaction with customers. These customers can be internal or external to the organisation and may involve face-to-face or telephone contact. Jobs that customer service apprentices either do or are working towards include:

  • Receptionist
  • Reservation consultant
  • Telesales or call centre operative
  • Food and beverage team member
  • Retail team member
  • Hotel concierge

Customer service apprentices at Damar work in a wide range of sectors including: law, accountancy, healthcare, financial services, hospitality, retail, property, media, manufacturing and distribution. More specialist apprenticeships such as team leading or management can often follow on from customer service.

The advanced apprenticeship is suitable for staff who have some supervisory responsibility, or have more autonomy and authority to make decisions when dealing with customers.

Course content

As well as doing their job an apprentice is supported by their employer and Damar to achieve a group of qualifications which, together, comprise the apprenticeship "framework". These are:

A Diploma in Customer Service which has two purposes. First, it will develop the apprentice’s knowledge and understanding of their area of work and the underpinning theories that apply. Second, it will ensure that apprentices are applying their knowledge and understanding at work on a consistent and competent basis. Students will be tested in a number of ways.

More formal tests and written work will demonstrate knowledge and understanding. Competency will be demonstrated across all of the main areas of the student's job via a portfolio of evidence (which can take a variety of forms). The apprentice will work on their portfolio in partnership with their Damar trainer and manager over the duration of the apprenticeship.

Functional skills in English, maths and ICT. Unlike academic exams, these are designed to ensure that students have the skills in maths, English and ICT that they need at work.

Entry requirements

Prior experience in a customer service role is desired but is not a formal requirement

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 29 September 2015
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