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Customer Service Levels 2 and 3 Apprenticeship at Bradford College

Course description

Apprenticeships give you the opportunity to learn and train in your chosen career as well as earning a regular pay packet. You will be given first hand experience and learn the majority of the skills needed on the job, whilst also completing off-the-job training within college by day release.

If you enjoy working with customers and working as team then this Apprenticeship is perfect for you.

Course content

The Apprenticeship will cover:

  • Communicating Effectively With Customers Face to Face, In Writing or By Telephone
  • Resolving Problems & Improving Customer Relations
  • Promoting Products & Services
  • Keeping Records
  • Gathering Customer Feedback
  • Working In a Team

You will be required to study a technical qualification at City Training Services.

Entry requirements

Level 2: GCSE Mathematics and English at Grade A*-E or Entry 3 on the Literacy and Numeracy BKSB screening.

Level 3: GCSE Mathematics and English at Grade A*-C or Level 1 on the Literacy and Numeracy BKSB screening.

You will be required to have a PC with access to the internet.

Further information

For further information please visit our website or contact our admissions department on 01274 433333.

How to apply

If you want to apply for this course, you will need to contact Bradford College directly.

Last updated date: 26 January 2016
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