Customer Service Apprenticeship - Level 2 at Sheffield College
This is a 1 year full time work based training course.
Is This Course For Me?
This course is for you if you have an interest in working in a customer focused environment, providing customer service in a variety of ways to a range of different customers (including internal and external customers). You will learn all about the basics of how to provide good customer service and the importance of this to any business organisation. You will use this knowledge to practice your skills in the workplace and evidence your understanding and competence in carrying out a range of tasks.
What Will I Learn?
You will learn about the basics of customer service – delivering and understanding customer service, communication (written and verbal), processing information, promotion of goods and services, improving customer service, dealing with problems and complaints.
What Else Will I Gain?
An apprenticeship with The Sheffield College provides quality support and training materials to help you learn about the topics and apply them to your own job. You will be based with an employer who will provide you with the opportunity to practice and apply the learning as well as giving you training in the specific needs of your job. This learning and evidence of competence will be used to gain the NVQ Level 2 Diploma in Customer Service.
On your programme you will also study for Functional Skills in Maths and English as required by the framework.
Why Study This Course At The Sheffield College?
You will be linked to a Training and Assessment facilitator who is experienced in assessment of NVQs in Customer Service and who will provide a link between college and your workplace. There is a team of experienced, specialised and enthusiastic lecturers, who support this process and provide any additional learning materials and input required. You will have access to up-to-date IT facilities and course resources on the college intranet which can be accessed at home.
4 GCSEs at 3 - 9 / A*-D or acceptable alternatives including a minimum grade 3 in English Language and maths. You will also need to gain a suitable employer.
Throughout the course you will be assessed in the workplace to show your competence at the job. You will be expected to build a portfolio, or file, of evidence to demonstrate this. Your college work is assessed jointly by your tutor and assessor using a range of methods including taught sessions and written work.
At The Sheffield College we will always do our best to support you through your studies, to make them as stress free as possible. We have a specialist support team who can give you all the advice you need on all things financial, including what might be available to you, so that you don’t go short and you can concentrate all your efforts into your studies.
If you meet the eligibility criteria we’ll be able to support you with free meals. You’ll get an amount of money that you can use within the college shops and diners per day. This will be added to your student ID card which you will just swipe to purchase items.
Students (including Apprentices) of The Sheffield College who live in South Yorkshire are eligible for a 16–18 Student Pass which entitles pass holders to cheaper travel on buses and trams in South Yorkshire. Pass holders are also entitled to half fare on Northern train services in South Yorkshire.
Learner Support Fund
If you are enrolled with us, you may receive support towards the cost of:
Books and materials
Uniform and equipment
Essential course trips
- DBS checks needed for your course (previously known as CRB)
UCAS registration fee and travel to interviews when applying for university
Where can it lead?
This course opens up a wide range of opportunities, often leading to offers of full-time employment. You may progress on to an Advanced Apprenticeship course (Level 3) – often with the same employer, or may decide that a different area of work interests you (eg specialising in accounts or administration) and could access an apprenticeship in that area. Completion of the framework will show that you have completed a course of academic and vocational study and provide you with the qualifications you need to apply for job roles within the customer service area, with a range of employers including health service, universities, local and national government offices and many other small, medium and large employers.
You will be expected to keep a log of hours spent completing on-the-job and off-the-job training. Holidays are allocated by the workplace and need to meet their requirements, though students are asked to avoid taking holidays during college times if at all possible.
Why not come and see for yourself. Visit us on one of our open evenings and meet the people who will be teaching you, have a chat about what the course involves and look round our fantastic facilities where you’ll be learning.
Our City, Hillsborough, Peaks and Olive Grove campuses will be open on the following days:
- Thursday 12th October 2017, 3.30pm-7pm
- Monday 20th November 2017, 3.30pm-7pm
- Tuesday 23rd January 2018, 3.30pm-7pm
- Wednesday 7th March 2018, 3.30pm-7pm
- Thursday 17th May 2018, 3.30pm-7pm
How to apply
You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.