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Apprenticeship customer service Level 3 at JFC Training College

Course description

This is the knowledge and competency part of the qualification and essential for you to achieve the full apprenticeship. This part shows that you are competent in performing the skill, trade or occupation your apprenticeship requires.

Course content

• Team working • Health and Safety • Equal Opportunities • Communication skills • Workplace skills • Enterprise skills • Quality Assurance


Assessment will take place through practical training at college and at the work place as well as via theory which is demonstrated through a portfolio of evidence. This will involve extensive report writing of a good standard. Work-based assessments are also carried out. Any relevant prior knowledge you may have will be used to assist in planning the programme and training.

How to apply

If you want to apply for this course, you will need to contact JFC Training College directly.

Last updated date: 12 August 2015
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