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Telephone Techniques Certificate at Millennium Academy Ltd

Course description

This is your link to anyone, and everybody.  Your voice can bring out your attitude and your whole body language could be visualised though what you say, and how you say it on the phone.

This course will teach you how to build up your confidence to “face” the outside world on the phone. You will be aware of the pitch, and tone of voices, talk clearly and how to project a feeling warmth and interest in your voice. You will also improve your listening.

Course content


  • Fear of telephones
  • Telephone anxiety
  • Mumblings/shouting
  • Before the call
  • How to talk on the phone
  • Taking messages
  • Answering the phone
  • Making the call
  • Ending the call
  • Telephone tools
  • Waiting customers
  • The five rings rule

How to apply

If you want to apply for this course, you will need to contact Millennium Academy Ltd directly.

Last updated date: 07 August 2015

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