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Customer Service Advanced Apprenticeship Level 3 at New College Nottingham

Course description

Apprenticeships are a great way to learn and earn at the same time. If you enjoy working with people and are looking to gain a professional qualification to help you launch or progress your service career, then this advanced level Apprenticeship will be perfect for  you. During your study you will be supported by both your employer and a team of professional assessors from New College Nottingham. 

Course content

This course consists of the following units:

  • Units to be discussed with assessor and selected for the appropriate job role and training purpose

Functional skills and technical certificates are mandatory on all apprenticeship programmes.

Entry requirements

Students must: 

  • Be aged 16 or over
  • Not be in full-time education or on any other training programme
  • Have lived in the UK for the past three years

There are no formal entry requirements for any level, however the employer may stipulate entry qualifications when recruiting an apprentice to a particular job role. 

Students will be expected to have a contract to work a minimum of 30 hours per week. This must be paid employment. However, you can still apply for this course if you are actively seeking employment, but this must be in place before you can commence the training. 

As there may be different entry requirements for apprenticeships, depending on the occupational sector, all students are required to have an initial assessment test.


The workplace tutor continually assesses your practical and theory work.  An internal verifier will visit you to monitor your progress.  You are required to keep a portfolio of evidence generated in the workplace.

Future opportunities

Following the Level 3 Customer Service Apprenticeship you could move on to degree level study in a specialist area, for example a Foundation degree in Hospitality Management with specialist routes or a degree level qualification in Business Administration, Sales and Marketing or Retail Management.

How to apply

If you want to apply for this course, you will need to contact New College Nottingham directly.

Last updated date: 26 April 2016

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