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Business Administration Advanced Apprenticeship at Truro and Penwith College

Course description

Achieving the programme will enable you to:

  • Learn, develop and practise the skills required for employment and/or career progression;
  • Gain a nationally recognised qualification valued by employers;
  • Make a valuable contribution to your organisation with a breadth of proficient skills.

Course content

  • Customer service structure
  • Continuous improvement processes
  • Concepts and practices underpinning customer service delivery
  • Service profit chain
  • Relationship of customer service and business brand
  • Monitoring and reviewing business performance
  • Communication models
  • Negotiation skills
  • Bespoke business documentation
  • Minute taking
  • Information systems – Use of IT systems
  • Creating, managing and monitoring systems
  • Characteristics of business markets, business innovation, financial management, budgeting
  • Legislation and the impacts on customer service
  • Health and safety
  • Event organisation
  • Develop and deliver presentations
  • Principles of marketing
  • Communication media
  • Sales and negotiation
  • Analysis and presentation of business data
  • Chair, lead and manage meetings
  • Managing an office facility
  • Supervising an administrative team
  • Resolving business problems and improvement techniques and models
  • Principles of change management
  • Planning, managing and implementing change
  • Personal and professional development needs
  • Organisational and personal aspects of equality, diversity and inclusion

Entry requirements

At least 16 years old

Contracted to work a minimum of 30 hours per week in the Business Administration sector. Employment role and responsibilities will need to include elements of management (see information above.)

Future opportunities

  • Advanced apprentices, with support and opportunities in the workplace, can progress onto:
  • The Level 4 Higher Apprenticeship in Business & Professional Administration;
  • Further or higher education to undertake business related or other qualifications, including Foundation Degrees in areas such as business, business management, and business administration;
  • A range of business and management undergraduate programmes;
  • A range of business professional qualifications at Level 4 and above.

How to apply

If you want to apply for this course, you will need to contact Truro and Penwith College directly.

Last updated date: 15 June 2016

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