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Hospitality Customer Service Intermediate Level Apprenticeship (Level 2) at Cambridge Regional College

Course description

The Hospitality Customer Service Intermediate Level Apprenticeship is designed for those working in the hospitality industry, providing customer service. The course will be tailored to your job role and achieved in the workplace to give hands-on experience. It covers a variety of customer service characteristics such as impression, image and handling problems.

The course takes 16 months to complete and has a flexible start date. Fully funded for 16-18 year olds; partial funding for apprentices aged 19+ (fees apply). There is upper age limit.

The APPRENTICESHIP FRAMEWORK: the framework is made up of the following components. In order to be successful, you must complete and achieve all elements.

City and Guilds Level 2 Certificate in Customer Service.

The mandatory elements of this qualification are:
• Communicate using customer service language
• Follow the rules to deliver customer service.

City and Guilds Level 2 Certificate in Customer Service.

Maths Level 1
English Level 1.


Entry requirements

There are no formal entry requirements but you must be in a job role that supports the completion of the framework.


You will be assessed in the workplace using a variety of methods including observation, questioning, professional discussions, witness testimonials and candidate work products and statements.

Financial information

We are committed to providing financial support to learners where it is available. We would actively encourage you to enquire about possible financial support as soon as you can. Depending on your situation, you may qualify for a contribution towards College costs such as kit, equipment, residential fees, meals, childcare etc. Enquiries can be made to

Future opportunities

On completion of this course you may be able to progress onto an Advanced Level Apprenticeship in Hospitality Supervision and Leadership.

Further information

We would encourage you to visit one of our Cambridge Regional College Open Days:

Saturday 4 March 2017 9.30am-12.30pm
Thursday 4 May 2017 5pm-8pm
Saturday 24 June 2017 9.30am-12.30pm

If you need any more information about any of our courses, please request a copy of our full-time prospectus or contact our Information & Advice Team on 01223 226315.

Students who currently attend a Cambridge Area Partnership school should apply online via or by using the Cambridge Area Partnership application form (depending on your school). Please ask your careers teacher at school.

Once we have received your application, you will be invited to attend a college Welcome Event, which gives you and your parents/carers the opportunity to have a look around the College, talk to the tutors and ask any questions you may have.

We look forward to seeing you at the College soon!

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 06 September 2017
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Key information

Contact details

    • Contact name:
    • Information and Advice Team
    • Contact telephone number:
    • 01223 226315
    • Email address: