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Customer Service at Steadfast Training

Course description

Your advanced apprenticeship relates to a supervisory role of providing a service to customers and providing improvements for the benefit of customers and the organisation.

During your advanced apprenticeship you will:

  • Demonstrate an understanding of customer service
  • Demonstrate understanding of the rules that impact on improvements in customer service
  • Improve the customer relationship
  • Monitor and solve customer service problems
  • Process customer service complaints
  • Lead a team to improve customer service
  • Gather, analyse and interpret customer feedback

How to apply

If you want to apply for this course, you will need to contact Steadfast Training directly.

Last updated date: 08 July 2014

Key information

  • Start date: Next September

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