Customer Service at Steadfast Training
Your advanced apprenticeship relates to a supervisory role of providing a service to customers and providing improvements for the benefit of customers and the organisation.
During your advanced apprenticeship you will:
- Demonstrate an understanding of customer service
- Demonstrate understanding of the rules that impact on improvements in customer service
- Improve the customer relationship
- Monitor and solve customer service problems
- Process customer service complaints
- Lead a team to improve customer service
- Gather, analyse and interpret customer feedback
How to apply
If you want to apply for this course, you will need to contact Steadfast Training directly.