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Travel & Tourism BTEC Level 3 Certificate at Chipping Sodbury School

Course description

The travel and tourism sector continues to grow at a rapid pace, with the amount of travel undertaken by individuals for both leisure and business purposes continuing to increase. An expansion in the short-break market has led to a growth of regional airports in the UK and across Europe and a rise in the number of new hospitality enterprises including health spas and boutique hotels. This rapid expansion has led to huge demand for a more flexibly skilled workforce.

This qualification have been designed to provide an all-round introduction to the travel and tourism sector for those who wish to further their careers in one of its many connected industries, including retail travel, visitor attractions, accommodation, transport and tour operations.

Course content

Mandatory Units

Investigating the Travel and Tourism Sector: On completion of this unit a learner should: 

  • Know the travel and tourism component industries and their organisations
  • Understand the role of travel and tourism organisations and their interrelationships
  • Know the developments that have shaped the present day travel and tourism sector
  • Understand how trends and factors are currently affecting the travel and tourism sector.

The Business of Travel and Tourism: On completion of this unit a learner should: 

  • Know the different types of organisations operating in the travel and tourism business environment
  • Know the characteristics of different types of travel and tourism organisations
  • Understand how travel and tourism organisations gain competitive advantage to achieve business aims
  • Be able to produce a business case for a travel and tourism enterprise within financial constraints.

The UK as a Destination: On completion of this unit a learner should: 

  • Be able to locate UK gateways, tourist destinations and geographical features
  • Know the needs of inbound and domestic visitors to UK tourist destinations
  • Know the features and facilities that attract visitors to UK destinations
  • Understand how the UK inbound and domestic tourism is affected by internal and external factors
  • Be able to use reference sources to provide information on the UK as a destination.

Customer Service in Travel and Tourism: On completion of this unit a learner should:

  • Understand the importance of providing excellent customer service in travel and tourism organisations
  • Know how travel and tourism organisations adapt customer service to meet the individual needs of customers
  • Know the customer service skills required to meet customer needs in travel and tourism contexts

Optional Units

  • Preparing for Employment in Travel and Tourism
  • UK Visitor Attractions

Entry requirements

For all Level 3 courses, students are expected to have achieved a minimum of 5 GGSEs at grade C or equivalent. For Vocational Courses, it should include English or Maths.


All units are assessed internally assessed by a combination of assignments, tests and presentations

Future opportunities

Students can progress from this qualification to:

  • Degree courses in Business or Travel and Tourism  
  • Apprenticeship or employment in the travel and tourism industry or any business sector.

How to apply

If you want to apply for this course, you will need to contact Chipping Sodbury School directly.

Last updated date: 02 September 2016

Key information