Accessibility links

Level 3 Diploma in Sales & Telesales at Smart Training

Course description

This nationally-recognised, professional qualification will help anyone who wants to develop the essential knowledge and techniques for a successful sales career in the world's fast growing profession.It is designed for sales professionals across a wide range of sectors and provides learners with the opportunity to enhance the skills and experience they need to progress to higher level roles with additional responsibilities.

Course content

The course covers:

  • Negotiating and closing sales
  • Obtaining and using sales-related information
  • Analysing sales and competitor data
  • Processing customer orders and payments
  • Generating and following up sales leads
  • Supervising sales staff
  • Sales and customer service planning
  • Building relationships with customers
  • Developing an organisation's client base
  • Updating telesales forecasts and targets
  • Providing excellent customer service.

How to apply

If you want to apply for this course, you will need to contact Smart Training directly.

Last updated date: 20 May 2014
Provider logo

Key information

Venues