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Customer Service Apprenticeship at Skills for Work

Course description

Customer Service Apprenticeships are primarily aimed at candidates who undertake a customer service role whether face to face or telephone service. It is suitable for candidates:

* who have particular customer service and administrative job roles

* who are working in a customer service environment

* whose role is to provide service to customers

On completion of the course you will receive an NVQ which recognises the practical work you have done, a technical certificate which builds your knowledge for the NVQ and Functional Skills (Maths, English)qualifications which willdemonstrate the high standard ofyour reading, writing and numeracy.

Course content

You will learn a wide range of skills and knowledgeHow to prepare yourself to deliver good customer serviceHow to provide customer service within the rulesHow to give customers a positive impression of yourself and your organizationHow to promote additional services or products to customersHow to go the extra mile in customer serviceDeal with customers in writing or using ICTDeal with customers face to faceDeal with customers by telephone

Entry requirements

No formal entry requirements needed. You will undergo an initial assessment to find out where your starting point is. Ideally, learners should have some experience of dealing with customers face to face but this is not essential.

Assessment

You will be allocated and NVQ assessor who will visit you in the workplace to assess your skills and knowledge.

For L2 Certifcate in CS you will need to achieve 28 credits.

For L3 Diploma in CS you will need to achive 42 credits

You will need to produce a portfolio of evidence.

Future opportunities

Credits achieved can be used towards bigger and higher level qualifications

Further information

Telelphone 01274 434770 for further information

How to apply

If you want to apply for this course, you will need to contact Skills for Work directly.

Last updated date: 21 October 2014
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Key information

  • Start date: Unknown
  • Duration: minimum 12 months

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