Customer Service Apprenticeship Level 2 at The College of Haringey, Enfield and North East London
This course will provide you with the opportunity to develop and refine your customer skills for use in a variety of working environments. You will spend one day a week in College building up your skills and developing your portfolios and four days a week with an employer. Whilst at College and in work you will develop an understanding of areas including: meeting and greeting visitors, record keeping, problem solving, dealing with customers, service delivery.
The apprenticeship will be delivered on a "day release" basis. This means that you will be with your employer for most of the week, but for one day a week you will come to College (during term time) for a day of both vocational and skills based training. This will enable you to develop skills you will need to demonstrate in the work place as part of your NVQ. The day at College is likely to be 9am to 5pm.
You will need to be 16 or older, with maths and English skills or working
towards Level 2. The College-based day will be at the Enfield Centre.
The apprenticeship consists of several parts, each assessed in their own way.
NVQ - portfolio building showing evidence of what you know, understand and can do. This is largely completed in your workplace and is your responsibility to build up over the course of the apprenticeship.
EMPLOYER RIGHTS & RESPONSIBILITIES - successful completion of a workbook.
TECHNICAL CERTIFICATE - pass an exam.
KEY / FUNCTIONAL SKILLS IN ENGLISH & MATHS - achieve the examination / portfolio assessments for each skill at the required level.
More highly skilled and demanding employment. Your employer may wish you to move onto a Level 3 Apprenticeship.
How to apply
If you want to apply for this course, you will need to contact The College of Haringey, Enfield and North East London directly.