Accessibility links

Administration - Level 2 Diploma at City of Oxford College

Course description

Develop your administration and secretarial skills so you can start work with any number of organisations. The Diploma in Administration equips you to enter the workplace at a junior or support level. 

It covers ICT skills and includes the potential for developing skills for the legal secretarial work environment too, which opens further opportunities for you with legal firms.

You develop an extensive range of skills and attributes associated with administrative, secretarial and customer-focused roles which enhance your CV and improve your employability. 

You build confidence in dealing with verbal and written complaints, delivering short presentations and working within a team. You also develop fast, accurate word-processing skills, together with excellent proofreading skills. Organisation, time management, tact, patience and understanding - all key to providing excellent service in a support role - are other qualities which you improve through your work placement experiences.

Course content

You can achieve an Award, Certificate or Diploma depending upon the number of units you successfully complete. An assessment of your entry qualifications and experience will determine how many units you will initially aim towards.

Units include:

working in administration
producing written documents
diary management
organising meetings
career planning
making and receiving telephone calls
handling mail
receiving visitors
legislation in the workplace

In addition, if you complete all units for the Certificate and successfully complete a skills assessment, you could add the ILEX Certificate for Legal Secretaries to your qualification achievement. 

Entry requirements

Applicants for a Level 2 programme will normally have: 

• at least 4 GCSEs at grade D or above and/or a completed Level 1 award - GCSEs to include English and maths at grade D or above or Level 1 Functional Skills qualifications 

• the willingness to study for an additional qualification in English and/or maths 

If you are interested in a Level 2 programme and have alternative qualifications you would like us to consider, please contact us with your details. Applicants will be invited to attend an interview to complete an initial assessment. All students will have their literacy and numeracy needs supported within the programme.


Assessment for the Award, Certificate and Diploma in Administration is by internally-assessed assignments. The ILEX Certificate for Legal Secretaries is a mixture of both externally marked exams and internally-assessed assignments together with the development of a portfolio of legal documents. 

The Award, Certificate or Diploma in Administration is graded at pass only. Attendance is 15 hours over three days on this full-time one-year course together, with a full day of work placement in a business support office within the College. Most activities are practical and PC based, as you would expect in the workplace.

Future opportunities

Students who complete the Diploma in Administration and appropriate literacy skills have the opportunity to progress to a Level 3 qualification. This would develop skills for senior/supervisory roles. 

Alternative progression could include NVQ Administration as part of an apprenticeship scheme, or perhaps the Extended Diploma in Business.

How to apply

If you want to apply for this course, you will need to contact City of Oxford College directly.

Last updated date: 19 June 2015
Provider logo

Key information

  • Start date: Next September
  • Duration: 1 year
  • Course code: OXPADMINSEC


  • More information
      • From Ring Road: use EITHER Banbury Road or Woodstock Road to city centre. At traffic lights, end of St. Giles (Map 1), turn right into Beaumont Street and follow signs to the rail station. At the second set of traffic lights, i.e. at the bottom of Park End Street, turn left into Oxpens Road (ice rink). The College is ¼ mile on the left.
      • From South (Newbury) A34: Turn off A34 to Southern bypass and make for Cowley. At next roundabout, turn left to city centre (park and ride on left). Follow Abingdon Road to end, form left towards ice rink and parks. The College is opposite the ice rink.
      • From A423 (Henley/Reading): Join ring road at (Sainsburys) and turn left to next roundabout and right to city centre and ice rink.
      • From East (London): M40/A40 At end of A40 turn left at roundabout signed Cowley. Continue on the ring road, (4 roundabouts) to Abingdon Road, city centre and ice rink.
      • From the train station: the campus is 10 minutes walk from the station.