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Retail Knowledge Level 1 Certificate at City Gateway

Course description

Customer Service is all about making customers feel like they’re in safe hands when doing business with your company. Whether it’s a friendly telephone manner or a simple smile and a handshake, a company’s treatment of their clients goes a long way to doing future business. It also helps improve the company’s reputation to attract new customers that previously slipped through the net.

Course content

  • Opportunity to gain knowledge of the industry from professionals
  • Employability and personal development sessions as well as regular tutorials
  • Trainees who complete the course with have support from the careers and progression team for their next steps

How to apply

If you want to apply for this course, you will need to contact City Gateway directly.

Last updated date: 17 August 2015

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