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Housing and Property Management Apprenticeship Level 2 at Red Tape Central

Course description

The housing/property management assistant occupation is an entry level role. It is customer facing and primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies and leaseholds in both social and private housing sectors. 

The role involves working under supervision within the wider organisation / team, communities and external partners. The work is varied and includes undertaking housing duties relevant to the team and organisation. Examples include preparing paperwork for service charges, supporting consultations and undertaking customer surveys, undertaking neighbourhood and property surveys using checklists, data administration, conducting supervised viewings and rental negotiations, handling telephone calls, filing and scanning, arranging meetings and events and researching new initiatives under the instruction of a supervisor.

Housing / property management assistants work closely with colleagues to explore solutions to problems and improvements to ways of working. They take responsibility for the quality, accuracy and planning of their own work.

Course content

Apprenticeship Standard to include:

  • Know the principles and practices of relevant landlord and tenant law, applicable Codes of Practice and relevant legal frameworks or know where/who to ask if they are unsure.
  • Know the current and historical context of the housing market, including social and affordable housing, private rented and owner occupation.
  • Know the range of housing services. For example repairs and maintenance, allocations, lettings, tenancy sustainment, financial and social inclusion, energy efficiency and waste management, anti-social behaviour, care and housing support services, rents and fees, service charges and portfolio accounts, and community involvement.
  • Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Be able to apply a range of administrative skills in order to support a range of housing and property related services.



Entry requirements

Maths and English grade D/5+ or above


All learning done in the workplace with the exception of functional skills which, if required, is done through timetabled sessions within our training centres.The apprentice will also develop a portfolio of evidence and complete a case study and the following will form part of an end assessment;

  • Assessment of the work based case study
  • Assessment of the portfolio
  • A panel interview to confirm the evidence gained from the case study and portfolio 

Future opportunities

The apprenticeship prepares an individual for a range of general housing / property management duties leading to entry level professional / management roles.

On completion of the apprenticeship, apprentices will be able to join the following;

  • Chartered Institute of Housing (CIH) at Member level.
  • Association of Residential Letting Agents (ARLA) at Associate Grade or Member Grade (depending on length of service within the sector and within the organisation).
  • Institute of Residential Property Management (IRPM) at Foundation Level or Associate Level (depending on length of service within the sector and within the organisation)

Further information

For further information please contact;

Gareth Urwin

Programme Manager

Sheffield City Council

01142 296183

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 16 January 2018
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