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Contact Centre Level 2 at PeoplePlus

Course description

Roles are varied and progression opportunities abound. Apprentices graduating from the Contact Centre course can expect to secure roles such as Contact Centre Agents, Helpdesk operatives or Customer Service Advisors with options to progress to Team Leader/Supervisor and Analyst roles.

Course content

The majority of work will be based on telephone and computer systems, and hence the focus of the modules will be to develop your listening and communication skills, as well as problem solving.

Entry requirements

There are generally no entry requirements for the Contact Centre apprenticeship; however, employers may sometimes impose their own in line with their recruitment process. All applicants will complete initial assessments to ensure they are placed at the right level of the Apprenticeship

How to apply

If you want to apply for this course, you will need to contact PeoplePlus directly.

Last updated date: 03 August 2015
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