City & Guilds Level 3 NVQ (Hybrid) Diploma in Customer Service at Activ8 Learning
This qualification aims to develop an understanding of how customer service delivery and legislation affects customer expectations and how the customer service process can be developed and improved through customer feedback, promotion of products and services and effective teamwork.
Assessment is through the completion of assignments. Learners can progress onto the 4 NVQ/SVQs in Customer Service. Learners may progress onto the NVQs in other work related areas (for example Retail, Administration, Contact Centres, IT and other technical sectors).
Learners could progress into employment in any industry in a customer service role and/or into a Team Leading qualification with the Institute of Leadership and Management (ILM).
How to apply
If you want to apply for this course, you will need to contact Activ8 Learning directly.