Customer Service Advanced Apprenticeship at Protocol Skills
Our customer service qualifications are designed for learners dealing with customers on a daily basis. Providing exceptional customer service, whether face-to-face or over the telephone is essential in today's competitive marketplace, and the skills learnt whilst completing the qualifcaition can be applied across multiple sectors; from retail to financial services.
What does it comprise of?
The unit headings are:
Mandatory Units - Level 3
Understand customer service to improve service delivery
Know the rules to follow when developing customer service ptiona l units Level 3
6 optional units Level 3
Theme - Impression and image
Make customer service personal
Go the extra mile in customer service
Deal with customers in writing or using ICT
Use customer service as a competitive tool
Organise the promotion of services or products to customers
Theme - Delivery
Deliver customer service on your customer's premises
Recognise diversity when delivering customer service
Deliver customer service using service partnerships
Eligibility criteria apply, please contact us for more information.
Each of the units is made up from specific elements applicable to a Customer Service role, and assessment takes place through evaluation of workplace performance, presenting evidence, witness testimony and questioning. A portfolio of evidence is produced which demonstrates that the candidate can perform to the level described. All participants will have a Training Assessor who will help assemble the portfolio and prepare for assessment.
Recruitment takes place via the Training Provider or the employer by means of a selection process. Candidates will be required to attend an interview along with other applicants. Connexions hold information on current Advanced Apprenticeship vacancies or go to www.apprenticeships.org.uk and apply direct through the Apprenticeship Vacancy Matching Service which will be available to you.
How to apply
If you want to apply for this course, you will need to contact Protocol Skills directly.