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Customer Service NVQ Level 3 Diploma at QUEST

Course description

Aimed at the higher ability and more motivated young person, the advanced apprenticeships lead to Customer Service NVQ Level 3 and provides the opportunity for the candidate to achieve key skills in Communication and Application of Number and a Certificate in Customer Service at Level 3. This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Good customer service is key to the success of any business or organisation. It's one of those useful skills that's found all over the place and covers all the extras that make a customer's experience better. As a customer service apprentice, you'll probably work at the front end of an employer's business activities and regularly assist customers. Duties will vary between sectors, but in most cases you'll be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that's by offering advice, answering questions or handling complaints. To properly assist customers, you'll need clear and up-to-date knowledge of your organisation's products and services. You'll also need to be able to communicate with all sorts of people. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry - so it's a very good way to move forward, even if you're still undecided about your future career.

Entry requirements

No specific entry requirements. Must have a good level of literacy.

Future opportunities

This qualification is mostly work based assessments. Could lead to a level 4 in Customer service and/or a career in a customer focussed environment

Further information

To find out more about this qualification, contact us, ask your Connexions Personal Adviser or school/college careers staff.

How to apply

If you want to apply for this course, you will need to contact QUEST directly.

Last updated date: 20 May 2014
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