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Apprenticeship in Customer Service - Level 2 Intermediate at PM Training

Course description

This Apprenticeship gives you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors. As a Customer Service Apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. The Apprenticeship is a great grounding for many different routes to progression whether in Business, Marketing, Sales and Customer Service.

Course content

This Apprenticeship gives you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors. As a Customer Service Apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers.

Entry requirements

Candidates must be 16 years of age or over on entry. No formal entry requirements. To enter this programme you will need to show enthusiasm, commitment and interest in the subject area. We will work with you to secure the right employer placement for you.

Assessment

In this course you will learn a broad range of customer service skills. The main qualification is an NVQ2 Certificate in Customer Service, which involves building a portfolio of evidence from your work-based training, the units you will cover will depend upon your job description

Financial information

Apprentice pay does vary, the government min of rate of pay is £3.30 but the many employers choose to pay more than this. The National Minimum Wage rate per hour depends on the age of the employee and whether they are an apprentice - they must be at least school leaving age to be eligible. Please see below important information relating to National Minimum Wage changes and apprentice wages that came into effect from 1st October 2015. The National Minimum Wage rate per hour depends on the age of the employee and whether they are an apprentice - they must be at least school leaving age to be eligible. From 1 October 2015: the adult rate will increase by 20 pence to £6.70 per hour the rate for 18 to 20 year olds will increase by 17 pence to £5.30 per hour the rate for 16 to 17 year olds will increase by 8 pence to £3.87 per hour the apprentice rate will increase by 57 pence to £3.30 per hour for apprentices in their first year of their apprenticeship. All other apprentices are entitled to the National Minimum Wage for their age.

Future opportunities

A Level 3 Apprenticeship in Customer Service, or similar role as well as full-time employment or progression in a customer facing role.

How to apply

If you want to apply for this course, you will need to contact PM Training directly.

Last updated date: 02 November 2015
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Key information

  • Start date: Throughout the year
  • Duration: Flexible - 12 to 24 months
  • Web url: www.pmtraining.org.uk
  • Number of planned places: 60

Venues

  • More information
    • PM Training HBP is a small centre where we deliver a Fast Track Pre-Apprenticehsip Course for those wishing to move into Business Administration, Customer Service, I.T., Accountancy and Marketng Apprenticeship opportunties.