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Customer Service - Apprenticeship Level 2 at KAE Training for Work

Course description

Who can apply? * Young people in employment between the ages of 16-24 who want to improve their career prospects and gain a Customer Service Apprenticeship framework. Candidates must be competent at Level 1 and undertaking work at Level 2 (generally carrying out procedures developed or requested by others and referring to a supervisor or line manager) * Programme duration approximately 13 months. Minimum employment of 30 hours per week. Includes attendance at centre for workshops/training support and examinations as needed. What training will I receive? Work based training with employer, centre based training in the form of workshops to cover underpinning knowledge, vocational skills including IT, numeracy and literacy. How will I be assessed? NVQ Assessor visits to the workplace monthly for assessment of skills and guidance through Apprenticeship framework. What qualifications could I achieve? Customer ServiceApprenticeship framework: Customer Service NVQ Level 2, Customer Service Technical Certificate Level 2, associated Functional Skills - English and Maths at Level 1, Employee rights and responsibilities, Personal Learning & Thinking Skills. Free to participants. When and how do I apply? * All year round start dates and assessment for course suitability * Direct application to KAE Training for Work on 020 8547 6837/6839

 

Entry requirements

Employed and involved in customer service at an intermediate level as a part of job role.

Future opportunities

Information, Advice and Guidance around career progession

Further information

To find out more about Apprenticeships please visit http://www.apprenticeships.org.uk/

How to apply

If you want to apply for this course, you will need to contact KAE Training for Work directly.

Last updated date: 20 May 2014
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