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Hospitality and Catering Level 2 Apprenticeship at West Lancashire College

Course description

Our Apprenticeship prgrammes are delivered by our partner Intraining North West at West Lancashire College.

To complete the programme, employees must work in a hospitality environment on a daily basis and work with others to carry out their duties.

These qualifications are suitable for job roles which have responsibilities which reflect the units for the relevant qualification.

There are four pathways:

  • Level 2 Intermediate Apprenticeship in Hospitality
  • Level 2 Intermediate Apprenticeship in Housekeeping
  • Level 2 Intermediate Apprenticeship in Front of House (Reception)
  • Level 2 Intermediate Apprenticeship in Food Production & Cooking (Kitchen Services)

Courses are roll on roll off basis

Course content

Sample of programme content:

Level 2 Intermediate Apprenticeship in Hospitality

This programme may include the following units:

  • Maintenance of a safe, hygienic and secure working environment
  • Give customers a positive impression of yourself and your organisation
  • Maintain and deal with payments
  • Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector
  • Working effectively as part of a hospitality team
  • Maintain food safety when storing, holding and serving food
  • Prepare and clear areas for table service
  • Serve food at the table
  • Resolve customer service problems
  • Prepare and clear areas for table service
  • Serve alcoholic and soft drinks
  • Prepare and serve dispensed and instant hot drinks
  • Prepare and clear the bar area
  • Serve alcoholic and soft drinks
  • Clean drink dispense lines

 

Level 2 Intermediate Apprenticeship in Housekeeping

This programme may include the following units:

  • Maintenance of a safe, hygienic and secure working environment
  • Working effectively as part of a hospitality team
  • Cleaning and servicing a range of housekeeping areas
  • Give customers a positive impression of yourself and your organisation
  • Collect linen and make beds
  • Clean windows from the inside
  • Use of different chemicals and equipment in housekeeping
  • Clean and maintain soft floors and furnishings
  • Providing a linen service
  • Carry out periodic room servicing and deep cleaning
  • Maintain customer service through effective handover
  • Employment rights and responsibilities in the Hospitality, Leisure, Travel and Tourism sector

 

Level 2 Intermediate Apprenticeship in Front of House (Reception)

This programme may include the following units:

  • Maintenance of a safe, hygienic and secure working environment
  • Give customers a positive impression of yourself and your organisation
  • Working effectively as part of a hospitality team
  • Deal with arrival of customers
  • Prepare customer accounts and deal with departures
  • Deal with communications as part of the reception function
  • Resolve customer service problems
  • Maintain customer service through effective handover
  • Maintain and deal with payments
  • Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Level 2 Intermediate Apprenticeship in Food Production & Cooking (Kitchen Services)

This programme may include the following units:

  • Maintain food safety when storing, preparing and cooking food
  • Working effectively as part of a hospitality team
  • Maintenance of a safe, hygienic and secure working enviroment
  • Maintain an efficient use of resources in the kitchen
  • Present menu items according to a defined brand standard
  • Cook vegetables
  • Prepare and finish simple salad and fruit dishes
  • Maintain an efficient use of food resources
  • Promote new menu items
  • Set up and close kitchen
  • Employment rights and responsibilities in the hospitality, leiasure, travel and tourism sector

Entry requirements

Preferably A-C GCSE in Maths and English, if not learners will study Functional Skills English and Maths alongside their apprenticeship.

Assessment

Assessment and delivery will be undertaken by an assessor who will observe you in the workplace, obtain written statements from managers, one to one work, coursework and portfolio building and collecting of evidence of work completed.

Future opportunities

Learners may wish to progress on to the NVQ Level 3  Advanced Apprenticeship in Hospitality, Supervision and Leadership, study higher level qualifications, progress in their current role or career.

Promotion from within, fully qualified to apply for jobs in the sector they have gained the qualification in.

How to apply

If you want to apply for this course, you will need to contact West Lancashire College directly.

Last updated date: 17 June 2016
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