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Contact Centre Operations Apprenticeship Level 3 at City College Coventry

Course description

This apprenticeship will suit you if you are working in a contact centre and have some relevant knowledge and skills, usually from a role where you’ve been supervised.

This apprenticeship comprises mandatory and optional units including:

  • Comply with health and safety procedures in a contact centre
  • Improve personal effectiveness at work in a contact centre
  • Use systems and technology during customer contact in a contact centre
  • Deliver customer service through a contact centre.

These qualifications can help you to progress in a wide range of customer service roles, including:

  • Customer Service Advisor
  • Team Leader
  • Customer Services Manager

Entry requirements

There are no entry requirements

How to apply

If you want to apply for this course, you will need to contact City College Coventry directly.

Last updated date: 04 January 2017
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