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Customer Service CG Diploma Level 3 at Cornwall College

Course description

Ideal if: you have customer service experience and want to progress in your role. You'll learn how to respond to customer issues at a strategic level, suggest improvments to customer service strategy, and help in the implementation.

You'll need: to have significant responsibility for the delivery of both internal and external customer service within your team or organisation. You will work in a role where you can demonstrate an ability to analyse and respond to customers on a strategic level, suggest improvements and lead in their implementation.

You'll learn: to develop your understanding of how customer service delivery affects customer expectations, and how the customer service process can be improved through customer feedback and effective teamwork.

Expect: to be assessed in the workplace by an industry qualified assessor, by observations and one-to-one tuition.

You'll love: the transferable skills this qualification gives you, giving you an advantage in almost any industry, as good customer service skills are essential for many jobs.

You'll go onto: employment or university study.

Course content

This programme is delivered:

  1. Within the workplace by a qualified assessor
  2. One unit will be delivered in college more details available upon request
  3. Self study will be required by using a workbook

Entry requirements

There are no entry requirements for this pathway in addition to the general framework entry requirements.  However, it is likely that advanced apprentices will have some prior experience in a customer service role to allow them to complete the advanced apprenticeship, although this is not a formal requirement.

Future opportunities

Progression from this course would be dependant on your current roile but could include:

  1. Business Administration
  2. Sales
  3. Leadership and Management

How to apply

If you want to apply for this course, you will need to contact Cornwall College directly.

Last updated date: 27 May 2015
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Key information


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    • At Cornwall College Camborne all of our courses are vocational. That means they are practical, with a focus on getting you ready for the career you want or university, through practical skills training and real-work environments and projects.

      Everyone aged 16-18 who studies with us will get a complete Study Programme, not just a qualification:

      • We’ll help you get your English and maths up to scratch if you need to
      • You’ll get nationally recognised skills or trade qualifications that employers trust
      • You'll have the chance to undertake meaningful work experience to apply your learning

      If you're an adult returning to education you will have many demands on your time. That is why we offer a range of flexible, part-time qualifications. So whether you're looking for something different or you’re one of the thousands of people who already enjoy studying with us – we’ve got a course for you.