Customer Service CG Diploma Level 3 at Cornwall College
Ideal if: you have customer service experience and want to progress in your role. You'll learn how to respond to customer issues at a strategic level, suggest improvments to customer service strategy, and help in the implementation.
You'll need: to have significant responsibility for the delivery of both internal and external customer service within your team or organisation. You will work in a role where you can demonstrate an ability to analyse and respond to customers on a strategic level, suggest improvements and lead in their implementation.
You'll learn: to develop your understanding of how customer service delivery affects customer expectations, and how the customer service process can be improved through customer feedback and effective teamwork.
Expect: to be assessed in the workplace by an industry qualified assessor, by observations and one-to-one tuition.
You'll love: the transferable skills this qualification gives you, giving you an advantage in almost any industry, as good customer service skills are essential for many jobs.
You'll go onto: employment or university study.
This programme is delivered:
- Within the workplace by a qualified assessor
- One unit will be delivered in college more details available upon request
- Self study will be required by using a workbook
There are no entry requirements for this pathway in addition to the general framework entry requirements. However, it is likely that advanced apprentices will have some prior experience in a customer service role to allow them to complete the advanced apprenticeship, although this is not a formal requirement.
Progression from this course would be dependant on your current roile but could include:
- Business Administration
- Leadership and Management
How to apply
If you want to apply for this course, you will need to contact Cornwall College directly.