Contact Centre Operations Intermediate Apprenticeship Level 2 at Exeter College
Customer Centre Operations Apprenticeships provide learners with knowledge and skills needed to progress within a contact centre role. From operating communication technology, communicating with customers, resolving problems to cold calling and selling. An Apprenticeship can take up to 2 years to complete depending on your prior achievements and experience and attending college for around one day per week in term time.
This comprises mandatory and optional units, including:
• Comply with health and safety procedures in a contact centre
• Improve personal effectiveness at work in a contact centre
• Use systems and technology during customer contact in a contact centre
• Deliver customer service through a contact centre.
For the Apprenticeship you ideally need to have GCSEs at grade C or above in English, Maths and IT and will need to complete an initial assessment at college as part of the application process. You will need to be in full-time employment.
On successful completion of the Apprenticeship framework at Level 2 you may be able to progress to a Level 3 Advanced Apprenticeship.
How to apply
If you want to apply for this course, you will need to contact Exeter College directly.