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Contact Centre Operations Intermediate Apprenticeship Level 2 at Exeter College

Course description

Customer Centre Operations Apprenticeships provide learners with knowledge and skills needed to progress within a contact centre role. From operating communication technology, communicating with customers, resolving problems to cold calling and selling. An Apprenticeship can take up to 2 years to complete depending on your prior achievements and experience and attending college for around one day per week in term time.

Course content

This comprises mandatory and optional units, including:

    •       Comply with health and safety procedures in a contact centre

    •       Improve personal effectiveness at work in a contact centre

    •       Use systems and technology during customer contact in a contact centre

    •       Deliver customer service through a contact centre.

Entry requirements

For the Apprenticeship you ideally need to have GCSEs at grade C or above in English, Maths and IT and will need to complete an initial assessment at college as part of the application process. You will need to be in full-time employment.

Future opportunities

On successful completion of the Apprenticeship framework at Level 2 you may be able to progress to a Level 3 Advanced Apprenticeship.

How to apply

If you want to apply for this course, you will need to contact Exeter College directly.

Last updated date: 27 January 2016
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