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Customer Service Apprenticeship at Hospitality Industry Training

Course description

This City & Guilds NVQ is the hospitality industry's professional qualification for all staff who deal with customers or clients. Customers are people that we value in the hospitality industry. Then why not reward your customers by ensuring you have a recognised professional customer service qualificaiton. With its flexible choice of units this Customer Service NVQ ensures staff will understand the importance of a professional customer service approach and will take on more responsibility for the service they provide. This Customer Service NVQ allows you to train while you work, and there are NVQ units to match your normal job role.

Future opportunities from the qualification could be to the Team Leading Apprenticeship if you are seeking promotion. If you become responsible for staff as a shift leader, supervisor or manager you could undertake the Hospitality Supervision Apprenticeship.

Further information

Choice London or connextions website

How to apply

If you want to apply for this course, you will need to contact Hospitality Industry Training directly.

Last updated date: 20 May 2014
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