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Customer Services Apprenticeship at Furness College

Course description

Apprenticeships in Customer Service are for anyone who works in, or wants to work in, customer service in a wide range of different industries.

Course content

Apprentice – Level 2
Units studied may include: delivering customer service, understanding customers, principles of customer service, understanding employer organisations and managing personal performance and development.

Advanced Apprentice – Level 3
Units studied may include: organising and delivering customer service, understanding the customer service environment, understanding customers and customer retention, resolving customers’ problems, principles of business and managing personal and professional development.

Entry requirements

These are dependent on the sector and the criteria of some employers, but they are normally:

Apprentice Level 2: A minimum of four GCSEs at grades A – E or an equivalent qualification.

Advanced Apprentice Level 3: An Apprenticeship at Level 2 or other equivalent qualification.


The Apprenticeship is assessed on practical aptitude, a portfolio of work and external assessment. The technical certificate is assessed by means of a 2 hour examination at level 2 and a 3 hour examination at level 3. Maths and English are assessed by examination and a portfolio of evidence.

Financial information

There are no specific extra costs, just stationery for study.

Future opportunities

Once the Apprenticeship has finished there is the opportunity to carry on working, maybe get promoted or if appropriate, progress onto advanced level apprenticeships. In some instances you can go on to higher education in a college or university.

Further information

Interested? You can apply online at

If you would like to discuss any aspects of this course please contact us:

t: 01229 825017


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How to apply

If you want to apply for this course, you will need to contact Furness College directly.

Last updated date: 08 March 2016
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Key information


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    • Furness College is the largest provider of education and training in South Cumbria.

      It is proud to celebrate the launch of its brand new £43 million campus complete with world class facilities including construction and engineering workshops, a spa suite, gym, sports hall and outdoor 3G pitch and lots more.