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Business Administration Advanced Apprenticeship at Epping Forest College

Course description

Business administration is an important support role within any business or organisation. This apprenticeship will prepare you to work effectively in a wide range of administration roles including executive assistant, secretary, administration assistant, data entry clerk and office junior.

Materials will be discussed at interview with the Workforce Development apprenticeship team.

Course content

This apprenticeship is equivalent to two A levels. Mandatory units include:

  • Demonstrating an understanding of customer service
  • Demonstrating an understanding of the rules that impact on improvements in customer service

You will also select from a range of optional units which may include:

  • Personalising customer service personal
  • Organising the promotion of additional services or products to customers
  • Implementing quality improvements to customer service
  • Applying technology or other resources to improve customer service
  • Managing customer service performance
  • Full use of an online portfolio, Smart Assessor

Functional Skills Must undertake Maths English and ICT at L2 or Provide copies of GCSE

Entry requirements

You need to be aged 16 or over and working for 30 hours a week or more. Apprenticeship programmes require a level of English and Maths which we can help you to to achieve through the completion of functional skills or in some cases GCSEs.


Online Test/ Practical work/Assignments/ Witness Testimony/Observation in the workplace

How to apply

If you want to apply for this course, you will need to contact Epping Forest College directly.

Last updated date: 11 April 2016
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    • With the perfect location, a breathtaking campus, and a range of high quality facilities, 
      Epping Forest College is the ideal venue to stage your event.

      The College is easily accessed by less then 10 minutes drive from both the M25 and M11 motorways.

      We’re also a 5 minute walk from the London Underground at Debden Station on the Central Line, 
      and we’re a 10 minute cab ride from Chingford Overground rail station.

      Once you arrive at the College there is a free car park with over 250 spaces, 
      as well as designated areas for coaches and other large vehicles.


      Once on site you can have access to our catering facilities (subject to agreement) and a range of rooms, 
      from our Theatre, with 264 retractable seats, to a standard classroom.

      We also have full IT support, and can offer rooms with either Macs or PCs running the latest industry-standard software.