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Customer Service (Level 2) Apprenticeship at Central College Nottingham

Course description

This Apprenticeship teaches you the skills to provide excellent Customer Service and can be applied to hundreds of job roles across many different sectors. Most Customer Service apprentices work in retail, finance, call centres, hospitality or sport and recreation.

Course content

You will be dealing with customers face to face, in writing and by telephone. Resolving customer problems and improving customer relations, promoting the products and services of your employer, collecting customer feedback and making recommendations for improvements.

The Diploma in Customer Service contains mandatory units and optional units which are selected based on your job role.

You will also study Functional Skills Maths and English at Level 1 (exempt if you have achieved GCSE grades A* to C in the last 5 years). English and Maths are an essential part of your studies and will help you succeed on your course. These subjects will help you develop confidence and are the key employability skills that all employers now look for when recruiting.

Entry requirements

The programme is accessible to all those who work in a role which involves interaction with customers either in the public or private sector. You will need to demonstrate English and Maths skills at Entry Level 3 (assessed at interview) and be in a role that allows you to demonstrate the required skills to achieve the qualifications.


Each unit is continually assessed. You present evidence of competence via practical assessments and production of a personal portfolio.

Future opportunities

Qualification progression opportunities through Central College:

  • Level 3 Advanced Apprenticeship in Customer Service
  • Administration
  • Enterprise

You will be able to progress into a range of Customer Service roles in various sectors.

Further information

There is no additional information for this course.

How to apply

If you want to apply for this course, you will need to contact Central College Nottingham directly.

Last updated date: 09 March 2016
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Key information


  • More information
    • The centre houses the recently completed Salon Central, a commercial salon with 40 hairdressing stations & 32 beauty treatment beds and the College's new 1000mConstruction Centre. It also provides courses in Business and IT, ESOL, Foundation for Apprenticeships and Work, Horizons (LLDD), Health & Social Care and Science. The Centre is also the base for the College's large International provision.