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Customer Service Advanced Apprenticeship *Fees Payable* at Martec Training

Course description

This qualification is a progression from the Business Administration Apprenticeship.The aim of this qualification is to prepare you for work roles where you have a higher degree of responsibility than you had during your Apprenticeship. You will learn how to know the rules to follow when developing customer service, how to understand customer service to improve service delivery. You will be taught how to 'tailor' customer service to personal needs, how to recognise diversity when delivering customer service, how to monitor and solve problems and gather, analyse and interpret customer feedback.This qualification is very flexible in its structure, enabling the organisation and individual to choose the optional units which best suit their work situation and job role.Like all vocational training the qualification is competence based. This means that it is linked to your ability to perform a range of tasks connected with your work. You will plan a programme of development and assessment with an assessor and compile a portfolio of evidence to prove your competence and knowledge.

Entry requirements

A Customer Service Apprenticeship.

Future opportunities

With your Advanced Apprenticeship you can progress onto do a Foundation Degree in a related topic.

Further information

If you wish to find out more please call us on 01782 717272 or apply online to be invited into one of our Information Sessions.

How to apply

If you want to apply for this course, you will need to contact Martec Training directly.

Last updated date: 09 November 2015
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