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Apprenticeship Business Administration - Medical Administration route at Stoke on Trent College

Course description

The course is a mixture of traditional business administrative content and technical knowledge required to work in a medical environment. This provides students with the understanding, knowledge and skills that will meet the special administration support needs of a range of healthcare providers.

Course content

The course is a mixture of traditional business administrative content by studying the City & Guilds Diploma in Medical Administration Level 2.City & Guilds has developed the Medical Administrative L2 qualifications in collaboration with AMSPAR (the Association of Medical Secretaries, Practice Managers, Administrators and Receptionists). They offer a flexible and updated suite of qualifications that provide candidates with the understanding, knowledge and skills that will meet the special administration support needs of a range of health care providers such as general practices, dental practices, hospitals, pharmacists, opticians, NHS Trusts and health authorities. Work based learning is an essential element and you will need to be employed. The course also covers a very broad range of level 2 administrative procedures by incorporating Business and Administration units which include: customer relations, communication skills, diary systems, dealing with visitors, using IT systems and software, using office equipment. In addition functional skills may apply to strengthen English, maths and ICT skills.

Entry requirements

Candidates must be 16 years of age or over on entry. No formal entry requirements. To enter this programme you will need to show enthusiasm, commitment and interest in the subject area. You will need to be employed in the industry.


The course is a mixture of on-the-job and off-the-job training. One day’s attendance in college. The course is delivered through lectures and private study, assessment is through external examination and internally marked assessments. In addition, work based evidence is collected through e-portfolio and assessed.

Future opportunities

Progression to Advanced Apprenticeship in Business Administration and may lead on to employment within the health sector.

Further information

An Apprenticeship is a high quality, challenging training and development programme to help employees become as effective as possible in their early careers. It includes: employed status and wages, an individual learning plan, life skills, functional skills and a nationally recognised Diploma. The Diploma covers a wide range of units. Below are some examples of units you may choose to study but it is not an exhaustive list of the options available:Provide Reception Services, Use a Diary System, Support the Organisation of Meetings, Archive Information, Prepare Text from Notes Using Touch Typing, Use Office Equipment, Support the Organisation of an Event, Prepare Text from Recorded Audio Transcription.To apply for this course you must complete an application form. You will then be invited to attend the initial assessment and an informal interview.Mode of attendance: One day per week in a training environment, 4 days in the work place and assessor visits to the workplace for assessment.

How to apply

If you want to apply for this course, you will need to contact Stoke on Trent College directly.

Last updated date: 21 January 2016
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Key information


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    • At the Cauldon campus of Stoke on Trent College, the following subject areas are based:

      Business, IT and Computing

      Child Care

      Health and Social Care

      Hair, Beauty and Holistic Therapies

      Hospitality and Catering

      Public Services and Army Preparation

      Sports and Sport Science

      Travel and Tourism

      Foundation Learning