Level 2 Customer Services Apprenticeship at Leeds City College
The aim of this apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills.
By developing the knowledge and competencies required, customer service apprentices will be able to contribute to improved customer service delivery and increased customer satisfaction in the public and not-for profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector.
In order to achieve a full Apprenticeship you must successfully complete the different parts of the framework over 12 to 15 months.
This consists of sector related industry qualifications.
Level 2 NVQ Certificate in Customer Service
- Communicate using customer service language
- Follow the rules to deliver customer service
- Impression and Image
- Handling Problems
- Development and improvement
Level 2 BTEC Certificate in Customer Service
To complete the following three units:
- Understanding Good Customer Service
- Delivering Effective Customer Service
- Planning for Self Development in Customer Service
Functional Skills qualifications
- Level 1 Functional Skill in English
- Level 1 Functional Skill in Maths
+ Employment Rights and Responsibilities
+ Personal Learning and Thinking Skills
A rigorous recruitment and selections process is carried out to ensure that the aspiring apprentices are suited to enduring this exciting and challenging route of study. GCSE grade A-C in English and Maths would be an advantage.
However if you cannot provide evidence of this then you will be required to sit an online assessment test. Employment in a customer service setting.
A wide range of assessment methods are used in the workplace. Evidence reflects how you have carried out the process relating to your competence.
For example: The process that you carry out could be recorded in an observation or witness testimony. Products relating to your competence could be minutes of a meeting, e mails, letters, manufacturing instructions, photos and health and safety checks.
Different forms of questioning are carried out on an on-going part of the assessment process.
Search and apply online for our current vacancies https://leedscitycollege.justapply.uk or alternatively you can complete the online application form or e-mail a copy of your cv to the Apprenticeship Recruitment Team. Contact us on: T: 0113 216 2337 / 0113 308 7918 E: firstname.lastname@example.org
Apprenticeship routes can change throughout the year, keep up to date online
How to apply
You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.