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Customer Service Level 2 Certificate at People And Business Development Ltd

Course description

This Level 2 certificate will suit you if you have some experience in customer service and are able to handle more difficult customers. You may be looking to improve your own skills and become more involved in making improvements to your team’s level of customer service.

Course content

You must achieve a minimum of 45 credits overall, of which 19 credits must be from five mandatory units and the balance from a choice of optional units. The mandatory units are:

- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisations
- Manage personal performance and development

Future opportunities

This qualification can help you get ahead in almost any industry as good customerservice skills are essential for many jobs. If you’re committed to advancing your career by building strong customer-service skills, you may want to progress on to an additional qualification such as Level 3.

How to apply

If you want to apply for this course, you will need to contact People And Business Development Ltd directly.

Last updated date: 13 August 2015
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