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Aviation, Travel and Tourism Level 2 Diploma at North Hertfordshire College

Course description

Our tourism and aviation courses include lots of opportunities for you to get hands on experience of the world of work, including:

  • Work experience with businesses like TUI Group, Thomas Cook,
  • Ibis and Hilton Hotels
  • Trip and visits to Barcelona, Paris, Thorpe Park, Coca Cola and Sky TV
  • Engagement with guest speakers from businesses like Virgin Atlantic, British Airways, TUI Group, Hays Travel and Thorpe Park
  • Participation in Hays Travel Marketing Competition and placements in 5 star hotels through TUI Group and local travel agents.

NHC offers a range of courses designed to equip students with the skills needed to work within tourism and aviation. On our courses, you’ll be encouraged to choose a specific career pathway that suits you. Typical career pathways within this sector include:

Cabin crew: travel the world, meet new people and see exotic places in a fast-paced career as a flight attendant. In its simplest form, this role involves looking after the passengers’ needs during flights, from serving food, explaining emergency safety procedures or calming nerves. You’ll be the friendly, go-to face of the airline. Working hours can be anti-social and entail long periods far from home but the cultural benefits are out of this world.

Holiday representative: in this role, you’ll make sure that everything runs smoothly for groups of clients who are on package holidays at holiday resorts abroad. As the public face of the tour operator, you’ll be responsible for all customer service, from coordinating airport pick-ups, welcome talks, group excursions and activities, to handling complaints or helping to resolve emergencies like lost luggage or health problems.

Hospitality and front of house: NHC courses could lead to a variety of roles working at hotels, cruise ships, holiday resorts, arenas, zoos or museums. You’ll ensure that all customers, tourists or guests have a pleasant experience. This could mean working on receptions, box offices or cash desks, overseeing ticketing and reservations, serving food and drinks, monitoring security or promoting and managing events. This is a varied role that could lead to a number of management opportunities.

Course content

Through this course you’ll learn about:

  • Tourist destinations and customer service
  • Sales and promotions
  • Package holidays and preparing for employment.

Entry requirements

  • Four GCSEs at grade D or above including maths and English; or,
  • Four GSCEs at grade D or above, plus functional skills level 1 maths and English; or,
  • A level 1 qualification in a relevant subject area, passed with a merit or distinction grade – plus maths and English GCSE grade D or above, or functional skills level 1 maths and English.


This course is assessed through assignments and projects. You’ll only sit exams if you’re also doing maths or English GCSE or functional skills

Financial information

Price on application.

There are no tuition fees for students aged 16-18 years.

If you are over 18, please speak to a client advisor.

Possible charges for any trips, visits, materials and uniform if required offered during the year will be independent of the tuition fees or any other student finance. Financial help may be available for these costs, please contact Student Services for more information.

Future opportunities

Extended diploma in travel and tourism, subject to entry requirements.Apprenticeships

Paid employment in the sector.

Further information

Please visit our website for further information -

How to apply

If you want to apply for this course, you will need to contact North Hertfordshire College directly.

Last updated date: 24 February 2017
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Key information


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    • The Hitchin Centre is a large and vibrant campus in the heart of Hitchin, home to a number of commercial enterprises run by North Hertfordshire College.

      At the Hitchin Centre, you will find the newly refurbished Students’ Union Building, The SUB, as well as NHC’s sports centre, our 3G sports pitch, hair and beauty salons and the music academy.

      In addition, the Hitchin Centre houses the Enterprise Centre and Peter Jones Enterprise Academy. The Enterprise Centre is a purpose built facility to assist students with their entrepreneurial learning, consisting of a computer area, meeting space and development areas.