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Telesales Advanced Apprenticeship - NVQ at WS Training

Course content

To complete this apprenticeship the following are required:

  • An NVQ portfolio which requires completion of 7 mandatory units & 3 optional units

Unit No.

Mandatory Units

A5

Forecast, monitor and evaluate own performance in achieving telesales targets

A11

Design, implement and evaluate sales plans

B21

Manage yourself

B28

Create & maintain effective sales relationships

C44

Generate & follow up telesales leads

C51

Sell products & services over the telephone to customers

C77

Solve problems on behalf of customers

Unit No.

Optional Units

A1

Contribute to the marketing of products & services

C38

Develop, maintain & evaluate customer database for the organisations products & services

C55

Prepare & present proposals & quotations to customers for the supply of products & services

C62

Control cash & credit transactions

C64

Assist customers to secure finance for purchases

C69

Monitor & finalise the hand-over & implementation of products & services

C75

Support the ongoing servicing, maintenance & repair of products & services

C78

Initiate & evaluate change to improve service to customers

B18

Contribute to the development of teams & individuals

B19

Facilitate individual learning through coaching

B23

Support the efficient use of resources

B25

Lead the work of team & individuals to achieve their objectives

B29

Create effective working relationships

B32

Maintain activities to meet requirements

B36

Manage information for action

  • Key Skills to the following levels

Key Skills Title

Level

Application of Number

2

Communication

2

  • Level 3 Selling & Sales Management Technical Certificate

  • Employment Responsibilities & Rights Workbook

How to apply

If you want to apply for this course, you will need to contact WS Training directly.

Last updated date: 20 May 2014
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