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Customer Service Level 3 NVQ Diploma at Poultec Training

Course description

Customer Service

A positive impression and going that extra mile will always make the difference to your customers and the company’s profitability. The customer is the most important person in any business and your reputation relies on them being given excellent service.

Who is it For?

The Customer Service NVQ is aimed at those who want to develop their ability to deliver high level and reliable customer service. The NVQ Diploma in Customer Service is for anyone who works in a customer-facing role.

Which Level?

Level 2: You have just recently started working in an environment dealing with customers and are looking to solidify your skills.

Level 3: You have some experience working in an environment dealing with customers and want to develop your skills further. You may be looking to move into a supervisory position.

 

Course content

Level 3 NVQ Diploma in Customer Service

The NVQ Diploma in Customer Service is for anyone who works in a customer-facing role, who has accountability within their daily tasks. This qualification is suitable for any sector, as it is tailored specifically to your work place.

At this level, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

Most learners who work towards this qualification take 12-months to complete. Learners are visited each month by a Poultec vocational competent tutor. Together they build an e-portfolio demonstrating your competence and knowledge in customer service.

 

How to apply

If you want to apply for this course, you will need to contact Poultec Training directly.

Last updated date: 11 August 2015
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