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Business - Customer Service Apprenticeship Level 3 (BUS1) at Barnsley College

Course description

This course is suitable if you are looking for a career in Customer Service. You will gain skills to enable you to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

Course content

You will study units from the list below which relate to your job role. You will also study:

•Employment, Rights and Responsibilities (ERR) Booklet

•Level 2 Functional Skills in English and maths

•Personal Learning and Thinking Skills (PLTS) Units

•Organise and deliver customer service

•Understand the customer service environment

•Understand customers and customer retention

•Resolve customers problems

•Principles in business

•Manage personal and professional development

•Develop resources to support consistency of customer service delivery

•Use service partners to deliver customer service

•Resolve customer complaints

•Gather, analyse and interpret customer feedback

•Deal with customers in writing or electronically

•Manage team performance

•Manage individuals performance

•Collaborate with other departments

You will also undertake a range of specialist units.

Entry requirements

•You will need to be at least 16 years of age and must either hold five GCSEs at grade A*-C, including GCSE English Grade 4 or above, or have completed a Customer Service Level 2 Apprenticeship.

•It is desirable that you have English and maths at grade C or above but this is not essential as Functional Skills is delivered as part of the apprenticeship programme.

•You need to be employed within a Customer Service setting or have an employer in this area willing to take you on as an apprentice.


You will be assessed by your assessor using a portfolio of evidence, practical demonstrations and assignments. You will be assessed both in College and in your place of work.

Financial information

You may be eligible for assistance with expenses such as travel, books, equipment and childcare.

For further information please contact the Student Services Team on +44 (0)1226 216 114.

Future opportunities

Upon completion you could progress onto further study relating to your role or apply for job roles including:

  • Customer Relationship Manager
  • Customer Service Co-ordinator
  • Customer Service Team Leader

Further information

Information Team

We have a dedicated team available to provide information on all of our courses and to help you to make the right choices about your future. The team are based at the Old Mill Lane site.

Drop in: Monday – Thursday 9.00am – 5.00pm Friday 9.00am – 4.30pm

Tel: 01226 216 123


Our Information Advisers visit schools and provide impartial information about training and education options for school leavers.

They can help with: • Applying for courses • Arranging taster days and visits to College • Information about course requirements

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 28 September 2017
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