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Customer Service - Level 2 Intermediate Apprenticeship at East Surrey College

Course description

Whatever job role or sector a Customer Service Apprentice might work in, they will be learning and understanding the key concepts of Customer Service and how to apply Customer Service knowledge and skills in the workplace.

Course content

Units/topics covered:
• Delivering customer service
• Understanding customers
• Principles of customer service
• Understanding employer organisations
• Managing personal performance and development

Entry requirements

There are no formal entry requirements for an Apprenticeship but you must be in paid work for a minimum of 30 hours per week. It is essential you have the right mind-set for working full time and studying at the same time. Having a can-do attitude, being flexible and reliable are also important. You must also be able to communicate effectively with others.


Assessment of the qualification is carried out by your assessor through a combination of practical assessments on the job and knowledge based assignments. These may include observation, written tasks, professional discussion and witness testimony

Financial information

If you are under 19 when you start your apprenticeship then tuition is free. If you are 19 or over please call our Employer Services team for advice and guidance on funding and eligibility.

Future opportunities

This course can lead onto the Level 3 Advanced Apprenticeship in Customer Service
• Further or Higher Education to undertake Business, Retail and team leading related qualifications
• Higher Level qualifications in Management

Further information

If you have an employer please contact our Employer Services team on 01737 788316

How to apply

If you want to apply for this course, you will need to contact East Surrey College directly.

Last updated date: 14 April 2016
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Key information

  • Start date: Throughout the year
  • Duration: 1 Year
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