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Intermediate Apprenticeship In Customer Service at SBC Training

Course description

This course is for people who would like to develop skills that will enable them to provide good customer service to internal or external customer in any working environment. Learners need to be able to influence improvements in customer service.


Course content

Knowledge Based – Level 2 Certificate in Customer Service This qualification provides in-depth knowledge and best practice for delivery of Customer Service.

Competence Based - Level 2 NVQ Certificate in Customer Service This qualification helps to put knowledge into practice to improve performance in the workplace.

Functional Skills in English and Maths will be integrated into the programme to provide support to ensure that key skills are at the appropriate level to take the job forward.

CFA ‘Employment Rights and Responsibilities’ Workbook

Completion of the workbook will enhance learner’s knowledge and understanding of Employment Law, Health & Safety, Equality & Diversity, roles and responsibilities.

Future opportunities

The assessor will discuss what ‘next steps’ options are available. Options available through SBC Training include:

  • Level 3 Diploma in Customer Service
  • Advanced Apprenticeship in Customer Service

Other opportunities available for progression may include:

  • Level 3 Certificate in Business & Administration
  • Advanced Apprenticeship in Business & Administration
  • Level 2 Certificate in Team Leading
  • Intermediate Apprenticeship in Team Leading

Further information

Following enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, on a day release basis, self-directed learning and face to face support from their personal tutor. It would be helpful but not essential if learners have access to a computer and the internet.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 20 May 2014
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Key information

  • Start date: Throughout the year
  • Duration: The length of the programme will differ depending on learner experience and workplace opportunities available, however, twelve months is the target for completion
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