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Level 2 Apprenticeship in Retail Skills at Newcastle-under-Lyme College

Course description

Level 2 Diploma in Retail
Functional Skills maths & English at level 1
Employment Rights & Responsibilities
Personal Learning and Thinking Skills
Typically an Intermediate Apprentice will learn how to work within a retail environment, completing tasks including merchandising, stock returns and refunds, visual displays, helping customers choose goods, processing payments and working within the multichannel retail environment.

Entry requirements

High working standards, communication and problem solving skills, plus the ability to work in a team, along with a keen interest in Retail are ideal qualities for candidates. Candidates need a minimum of three GCSEs grade A-C. Ideally this will include GCSE maths and English. If you do not have a suitable maths or English, you will complete initial assessments to identify if you can achieve Functional Skills at level 1.


Your progress is monitored and assessments are arranged throughout the course and are usually done on-the-job. Assessment has three aspects which include observation of your actual performance and your knowledge and understanding you display in response to written and/ or spoken questions, and a portfolio of support material which you will build up containing assignments, case studies and testimony evidence through the e-portfolio.

Financial information

While you are on an apprenticeship your employer pays you a salary and supports you whilst you undertake your training.

Future opportunities

This qualification offers various opportunities for progression to further learning, including the advanced Retail apprenticeship and options to progress in other areas like Customer Service.

Further information

On the apprenticeship programme you usually attend college one day a week and spend 30 hours minimum a week working with your employer.The course duration is 15 months.Intermediate apprentices will work in roles such as sales assistant, retail merchandiser, sales advisors and stockroom assistant

How to apply

If you want to apply for this course, you will need to contact Newcastle-under-Lyme College directly.

Last updated date: 25 November 2016
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