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Customer Services BTEC Level 3 Block D at Homewood School and Sixth Form Centre

Course description

Course Content As part of this BTEC course, you will study five units covering a variety of customer service areas. You will also be expected to demonstrate effective working in a real customer-facing environment, ideally in a part time job you have. This is a practical, work related course. You will learn by completing projects and assignments that are based on realistic workplace situations, activities and demands. You will learn through a combination of classroom teaching to include group work, aided completion of coursework, role play, practical workshops and, where appropriate, hands on experience. Units that you will study will be: Planning for Self Development in Customer Service, Providing Excellent Customer Service and Improving Customer Service. This short course offers you a specialist qualification for working in areas of customer service. It could lead onto other vocational qualifications such as an Apprenticeship programme in Hospitality, Customer Service, Retail or Management. Further Opportunities With further training, you could go into a related employment such as a customer service agent, a restaurant or public house manager, shop manager or work within related hospitality fields within travel and transport industries. The course also provides you with the basic knowledge, understanding and skills that many employers are looking for.

Entry requirements

3 GCSE grades at 4 or above including Business or similar subject area.

How to apply

If you want to apply for this course, you will need to contact Homewood School and Sixth Form Centre directly.

Last updated date: 07 November 2017
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Key information

  • Start date: Next September
  • Duration: 1 year

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