Customer Service Apprenticeship Level 3 Diploma at Chelmsford College
Our Customer Service Apprenticeships respond to UK employers' need for high levels of customer service skills within a wide range of organisations. The customer service skills you will learn are transferable across sectors and apply to many job roles.
The apprenticeships are primarily for individuals whose job role is dedicated to customer service for example intermediate apprentices may be Customer Service Trainees, Assistants and Representatives, and advanced apprentices may be Cusotmer relationship Managers, Co-ordinators and Team Leaders.
Level 3 Advanced Customer Service
You could be communicating effectively with customers face-to-face or by telephone, resolving problems and improving customer relations, promoting products and services, using software/office equipment to communicate, keeping records, gathering and analysing customer feedback and leading a team
You should be able to demonstrate English and Mathematics skills to at least Level 2. This will typically be identified through your existing qualifications and an initial assessment in maths and English
All Apprenticeship Frameworks consist of 'on' and 'off' the job training and you will receive regular supervision and mentoring from your employer. In addition, you will have regular meetings with your Work Based Tutor where you will be trained, assessed and monitored in the work place.
Assessment methods will vary in accordance to the qualification. Assessment typically consists of observations, assignments, exams and other product evidence, such as photographs or digital voice recordings. Your Tutor will work with you to ensure you produce a portfolio of evidence. This will be submitted to the awarding organisation when you complete your qualifications.
On average you will be seen once every 3 weeks for an average duration of 2 hours. If you attend College on a day release programme, your Tutor may only visit you in the workplace every 9-12 weeks. Formal reviews of your progress take place every 9-12 weeks and this will include you, your employer and your work Based Tutor. Your progress is reviewed regularly as it is very important and crucial to the success of your Apprenticeship. If you are required to study Functional Skills as part of your framework, you may need to attend College for specific Mathematics and English classes. In addition, you may need to attend College for work shops or master classes for some units of your qualification.
All training and development takes place during contracted working hours.
If you are over the age of 19 your employer will need to make a contribution to the cost of your training. This discussion will take place between the employer and Employer Engagement Adviser. You should work with your employer to establish what uniform and tools/equipment you will need to work effectively. Your employer will typically obtain these for you but you may need or want to purchase items for yourself. With regards to your training, you will be provided with a log book for your qualification. You may wish to obtain additional text books, folders and stationery. When attending College you will be expected to cover the costs of any transport to and from College. Finally - you may also have an opportunity to attend optional trips and visits which you may need to pay for.
Possible job roles:
Customer Relationship Manager
Customer Service Team Leader
Possible Progress opportunities:
Higher Level Apprenticeships
Further or Higher Education
Customer Service and other Professional Qualifications
How to apply
If you want to apply for this course, you will need to contact Chelmsford College directly.