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Level 3 Certificate in Retail Knowledge at HTP Training

Course description

To gain the full qualification candidates are required to complete the five mandatory units:

Unit 1 - Merchandise, Sales and Stock Management

  • Receipt and Storage
  • Auditing Stock Levels
  • Merchandising

Unit 2 - Customer Service

  • Organise Service Delivery
  • Customer Relationships
  • Monitor and Solve Problems
  • Improve Customer Service
  • Payments

Unit 3 - Team Effectiveness

  • Working in a team
  • Develop self
  • Develop others

Unit 4 - Risk Management and Legislation

  • Health and Safety at Work
  • Saleof Goods
  • Trade Descriptions
  • Data Protection

Unit 5 - Employment Rights and Responsibilities

  • Employment Legislation
  • Contracts of employment
  • Other employment rights
  • Discrimination

Entry requirements

Undertaking Level 3 NVQ in Retail

How to apply

If you want to apply for this course, you will need to contact HTP Training directly.

Last updated date: 29 August 2014
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Key information

  • Start date: Next September
  • Duration: 1-2 Years

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