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Customer Service Apprenticeship Level 2 at Pilot IMS Ltd

Course description

This nationally accredited course is aimed at enabling learners to understand the principles in providing a service to customers, whether outside or within an organisation, i.e. to anyone to whom a service or product is offered/provided. 

Course content

The Level 2 course is intended for front line staff whose job role includes any task involved in satisfying the requirements of others, be it by telephone, post or face-to-face contact.   It is appropriate for those who:


–  provide a direct service to customers

–  wish to gain a qualification focused on the fundamental of serving customers

–  wish to develop their knowledge in the field of serving customers in order to progress towards a higher qualification in the same area.


It is also appropriate for people at work who provide a service to the other staff in organising or dealing with internal organisational requirements.



The course comprises two mandatory topics (Units) which cover the essential of elements of customer service.   They are:

 Delivery of Effective Customer Service

Supporting the Customer Service Environment

How to apply

If you want to apply for this course, you will need to contact Pilot IMS Ltd directly.

Last updated date: 15 September 2015
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