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Customer Service Levels 2 and 3 Apprenticeship at Bradford College

Course description

Apprenticeships give you the opportunity to learn and train in your chosen career as well as earning a regular pay packet. You will be given first hand experience and learn the majority of the skills needed on the job, whilst also completing off-the-job training within college by day release.

If you enjoy working with customers and working as team then this Apprenticeship is perfect for you.

Course content

The Apprenticeship will cover:

  • Communicating Effectively With Customers Face to Face, In Writing or By Telephone
  • Resolving Problems & Improving Customer Relations
  • Promoting Products & Services
  • Keeping Records
  • Gathering Customer Feedback
  • Working In a Team

You will be required to study a technical qualification at City Training Services.

Entry requirements

Level 2: GCSE Mathematics and English at Grade A*-E or Entry 3 on the Literacy and Numeracy BKSB screening.

Level 3: GCSE Mathematics and English at Grade A*-C or Level 1 on the Literacy and Numeracy BKSB screening.

You will be required to have a PC with access to the internet.

Further information

For further information please visit our website:

www.citytraining.org.uk

or contact 01274 728316

How to apply

If you want to apply for this course, you will need to contact Bradford College directly.

Last updated date: 05 March 2018
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