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L3 Advanced Apprenticeship in Customer Service at CMS Vocational Training Ltd

Course description

L3 Apprenticeship in Business & Administration is a practical , work-based course will develop your skills and provide you wiht qualifications related to your job. The programme is ideal for anyone currently employed in a responsible customer service role who would like to develop thier performace through hands-on training.

Course content

L3 NVQ Diploma in Customer Service

L3 Certificate in Customer Service Principles

L2 Functional skills in Maths & English

ERR Worksbook

Entry requirements

Whilst there are no entry requirements as such, you must be employed in an Customer Service role.


This course is assessed through e-portfolio. An assessor will come into the workplace to see the learner and review their work.

For those learners who need to gain their Functional Skills, this will be assessed via online tests which will be completed in the workplace.

Financial information

There are no costs to you as this is funded (subject to certain criteria) by the Learning and Skills Council

Future opportunities

90% of CMS apprentices continue in full time employement once they have completed their apprenticeship.

Further information

If you are wanting to complete an apprenticeship in Customer Service but have not yet secured employment, contact CMS and we will advise you of current vacancies and assist you in finding an apprenticeship position in the field of Customer Service. 

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 20 May 2014
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Key information

Contact details

    • Contact name:
    • Joanne Stevenson
    • Contact telephone number:
    • 01924470477
    • Email address: