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Customer Service Apprenticeship Level 2 at Citywide Ventures Limited

Course description

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

Entry requirements

An interest in Business

  • Reliability and flexibility
  • The ability to work in a team as well as on your own as well as being self-motivated
  • Good organisation, communication and computer skills
  • Being able to work under pressure and to strict deadlines


While your technical skills and knowledge will develop over the course of your apprenticeship you will also need to convince to potential employers that you have the relevant skills and qualities and that you are willing to commit to the role and learn. Please click here to apply for any of our current jobs


Training providers and employers will use initial assessment to identify prior learning and experience so that they can tailor the Apprentice’s Individual Learning Plan only. Employers may use a separate interview or application process to assess an individual’s suitability for employment with the health. Initial assessments will be completed by the centre at Initial advise and guidance stage.

Future opportunities

After successfully completing this there is further opportunity to progress onto an Advanced Level Apprenticeship  Customer Service qualification.

Job Roles for Intermediate Level Apprenticeship:

  • Customer Service Assistant
  • Customer Relationships Assistant Junior
  • Customer Advisor
  • Receptionist
  • Contact Centre Operator

How to apply

If you want to apply for this course, you will need to contact Citywide Ventures Limited directly.

Last updated date: 22 November 2016

Key information