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Customer Service Apprenticeship at Haddon Training LTD

Course description

Good Customer Service skills are essential both within an organisation (internal customers) and for external customers. This qualification will help you to be more confident dealing with customers, and improve your skills in responding to their needs. This is essential to help a business to be successful.


You and your employer are able to choose Units that focus on the areas of customer service that are most relevant to your role. Units include topics such as:

  • Delivering reliable customer service
  • Giving customers a positive impression of yourself and the organisation
  • Managing problems, such as solving customer service issues
  • Supporting your business to grow
  • Understanding best practice in customer service.

How to apply

If you want to apply for this course, you will need to contact Haddon Training LTD directly.

Last updated date: 29 August 2014
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Key information

  • Start date: Next September
  • Duration: 1-2 Years