Intermediate Apprenticeship in Customer Service at The College of Animal Welfare
Awarded by City & Guilds, this qualification is ideal if you are looking for a qualification in customer service where the emphasis is on gaining practical experience with the knowledge to support this.
This work-based/distance learning programme will not require you to come into College, instead one of our work-based learning assessors will visit you in your place of work to support and assess you at regular intervals throughout your qualification.
The knowledge you will gain from undertaking this qualification, alongside the practical experience you will be accumulating through employment or work experience, will enable you to do your job more effectively and boost your career prospects.
You will complete the following two mandatory units:
- Communicate using customer service language
• Follow the rules to deliver effective customer service
You will then complete an additional five optional units which will be discussed with you at induction, examples include:
• Maintain a positive and customer-friendly attitude
• Maintain customer service through effective hand over
- Resolve customer service problems
- Develop customer relationships
- Improve the customer relationship
You will also undertake Level 1 Functional Skills in Maths and English (unless exempt) and complete a Lantra Employment Rights and Responsibilities Workbook and Personal Learning and Thinking Skills.
There are no formal academic entry requirements but you must be employed in a customer service environment for a minimum of 30 hours per week and be earning at least the National Minimum Wage for apprentices. Unfortunately if you have a level 4 qualification or above (e.g. HNC/HND/Degree) you will not be eligible to undertake an apprenticeship.
You will complete a portfolio and pass work-based practical assessments.
Please see our website for details.
This qualification will demonstrate to employers your practical skills and abilities, this will stand you in good stead when applying for future job roles in the industry.
You may wish to study the Advanced Apprenticeship in Customer Service. To do this, you will need to be working in a supervisory role, if you have any concerns about whether your job role will allow you to do this, please speak to your work-based assessor or a member of our administration team.
How to apply
If you want to apply for this course, you will need to contact The College of Animal Welfare directly.